Privacy Policy

Privacy Policy

Last updated: May 2026

CELESTIAL STREAM CO LIMITED, trading as DHARIN ("we", "us", "our"), is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.

Information We Collect

  • Contact information: name, email address, phone number, shipping and billing address
  • Payment information: processed securely via Shopify Payments; we do not store card details
  • Order information: items purchased, order history, communications regarding your order
  • Enquiry information: messages submitted via our Atelier contact form or email

We also collect certain information automatically when you visit our site, including IP address, browser type, pages visited, and referral source, via Shopify's analytics and cookies.

How We Use Your Information

  • Process and fulfil your orders
  • Communicate with you about your purchase, including shipping and delivery updates
  • Respond to your enquiries
  • Improve our website and customer experience
  • Send marketing communications, only if you have opted in

We do not sell your personal data to third parties.

Sharing Your Information

  • Shopify: our e-commerce platform (see Shopify's Privacy Policy)
  • Shipping carriers: DHL, FedEx, or equivalent, for delivery
  • Payment processors: for secure transaction processing
  • Laboratory certification bodies: IGI or equivalent, where relevant to your order

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You may adjust cookie preferences via your browser settings. Disabling cookies may affect certain site functionality.

Your Rights

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at celestialstream_business@outlook.com.

Data Retention

We retain your order and account information for as long as necessary to fulfil legal and business obligations, typically up to 7 years for financial records.

Security

All transactions are encrypted via SSL. No method of internet transmission is 100% secure.

Contact

CELESTIAL STREAM CO LIMITED (trading as DHARIN)
Room 1401, Java Commercial Centre, 128 Java Road, North Point, Hong Kong Island, Hong Kong SAR
celestialstream_business@outlook.com
+86 136 3631 7056
mydharin.com