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Returns & Exchanges
At DHARIN, every piece is made with care and intention. We want you to feel certain about your purchase. Eligible items may be returned subject to the conditions below.
Pre-orders & Payment
Pre-orders are paid in full at checkout. The estimated dispatch timeframe shown on the selected product page at the time of purchase applies. No remaining balance is due before dispatch.
Standard, non-personalised pre-orders may be cancelled before dispatch and will be refunded to the original payment method. After delivery, eligible standard pre-order pieces may be returned under the 30-day return conditions below.
Bespoke, engraved, personalised or individually specified pieces may be subject to different cancellation rights once production has begun. Any such restriction must be clearly disclosed before purchase and does not affect statutory rights relating to faulty, damaged, incorrect or misdescribed goods.
30-Day Eligible Returns
Eligible ready-to-ship pieces and standard, non-personalised made-to-order or pre-order pieces may be returned within 30 calendar days of confirmed delivery.
Returned items must be unworn, unused, unaltered and undamaged. All original packaging, product tags, certificates, laboratory reports, authenticity materials, accessories and complimentary gifts supplied with the order must be included.
If any supplied item is missing, we may deduct its previously disclosed and reasonable replacement value from the refund where permitted by applicable law.
Earrings
Earrings may be returned within 30 calendar days of confirmed delivery if they are unworn, unused, unaltered and undamaged. They must be returned with all original packaging, product tags, certificates and accessories supplied with the order.
Earrings that show signs of having been worn, including residue, scratches, deformation or damage to the posts or fastenings, are not eligible for change-of-mind returns.
This restriction does not affect any rights relating to items that are faulty, damaged on arrival, incorrectly supplied or not as described.
Non-Returnable Items
The following items are not eligible for change-of-mind returns:
- Personalised or engraved pieces;
- Pieces made to the customer’s individual specifications;
- Non-standard sizes or lengths produced specifically at the customer’s request;
- Items resized or altered after purchase at the customer’s request;
- Bespoke Atelier commissions;
- Loose stones that have been set or altered by a third party after delivery.
These exclusions do not affect any rights relating to items that are faulty, damaged on arrival, incorrectly supplied or not as described.
How to Request a Return
To request a return, email support@mydharin.com within 30 calendar days of confirmed delivery and include your order number. Providing a reason is optional for an eligible change-of-mind return, but may help us process your request.
We will normally respond within 48 hours with a Return Merchandise Authorisation (RMA) and return instructions. The item must be dispatched within 14 calendar days after the return is authorised, unless a different period is required by applicable law.
Please do not send an item before receiving return instructions. Returns must be sent using a tracked and fully insured service appropriate to the value of the item.
Damaged, Incomplete or Incorrect Items
If an item arrives damaged, incomplete or incorrect, please contact us preferably within 48 hours of delivery and provide your order number together with photographs of the item, packaging and shipping label.
Reporting an issue after 48 hours does not remove any statutory rights you may have regarding faulty, damaged, incorrectly supplied or misdescribed goods. Where the issue is confirmed, DHARIN will arrange an appropriate repair, replacement or refund and cover reasonable return shipping costs.
Return Shipping & Original Delivery Charges
For eligible change-of-mind returns, the customer is responsible for return shipping, insurance and related costs unless otherwise required by applicable law.
When the customer uses a return service arranged independently, the customer remains responsible for the parcel until it is received by DHARIN. We strongly recommend retaining proof of postage and tracking information.
Original delivery charges are not refundable for voluntary returns, except where reimbursement of standard delivery charges is required under applicable consumer law. Additional amounts paid for express or premium delivery are not refundable unless required by law or the return results from our error.
Exchanges
To exchange an eligible item for another piece, please initiate a return and place a new order. We cannot hold stock against pending returns.
Ring Resizing
We offer one complimentary resize within 60 days of delivery, subject to design feasibility. Full pavé bands and tension-set designs may not be resizable. Once a piece has been resized or altered at the customer’s request, it is not eligible for a change-of-mind return. This does not affect rights relating to faulty, damaged, incorrectly supplied or misdescribed goods.
Refund Processing
Once the returned item has been received and inspected, we will notify you of the outcome. Approved refunds are normally initiated to the original payment method within 5–10 business days.
Where applicable law requires an earlier deadline, including statutory withdrawals in the EU/EEA or United Kingdom, the refund will be processed within the legally required period. Your bank or payment provider may require additional time to display the refund.
EU/EEA and United Kingdom Consumer Rights
Customers in the EU/EEA and United Kingdom may have statutory rights in addition to this commercial return policy, including rights relating to distance-selling cancellations and faulty or misdescribed goods.
Where applicable, customers may notify us of a statutory withdrawal within 14 calendar days of delivery and return the goods within the legally applicable period. Standard outbound delivery charges will be reimbursed where required by law; additional express or premium delivery charges may be excluded.
Statutory withdrawal rights may not apply to goods made to the customer’s specifications or clearly personalised. This exception does not affect rights concerning faulty, damaged, incorrectly supplied or misdescribed goods.
DHARIN’s 12-month commercial warranty is additional to, and does not replace or reduce, any mandatory legal guarantee or consumer right.
For all return enquiries, contact support@mydharin.com.