Order confirmed
Your order is confirmed, and we begin preparing your piece according to the applicable processing timeframe.
Shipping & Delivery
Shipping & delivery
A considered journey.
Delivered with care.
From our collection to your doorstep.
Delivery destinations
We ship to available destinations worldwide.
Transit time
Delivery estimates start at dispatch. Processing time is additional.
Order tracking
Tracking details are emailed once your order has been dispatched.
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Enter your order details or tracking number to see the latest delivery updates.
From order to door
Every step, thoughtfully arranged.
We keep each stage clear so you know what happens after your order.
Prepared & dispatched
All DHARIN pieces are prepared and quality-inspected before dispatch. We email your shipping confirmation and tracking details once your order is on its way.
Delivered to you
Your order travels by tracked courier to the address provided at checkout. Delivery estimates vary by destination and begin at dispatch.
Estimated delivery after dispatch
Find your delivery details.
Processing time is additional. Available delivery options are shown at checkout.
| Destination | Estimated delivery after dispatch |
|---|---|
| Hong KongTracked courier | 3–5 business days |
| Mainland ChinaTracked courier | 3–5 business days |
| United States, Canada & EuropeDHL / FedEx International | 3–5 business days |
| Australia & New ZealandDHL / FedEx International | 5–10 business days |
| Other available destinationsTracked international courier | Typically 7–14 business days |
Delivery estimates begin when the order is dispatched and may vary due to customs clearance, local carrier conditions or circumstances beyond our control.
Processing time
How long it takes to prepare your order.
Ready-to-ship pieces
Within 24–48 business hours
Standard pre-order pieces
As shown on the selected product page; typically 2–5 business days
Made-to-order necklaces
7–14 business days
Atelier bespoke commissions
4–6 weeks (confirmed at consultation)
For pre-order pieces, the estimated dispatch timeframe shown on the selected product page at the time of purchase applies. Pre-orders are paid in full at checkout.
If we become unable to dispatch an order within the timeframe stated at purchase, we will contact the customer with an updated estimate and provide the available option to accept the delay or cancel the affected order for a refund.
Shipping details
Everything you need to know.
Complimentary shipping
Complimentary insured shipping is available on orders of US$500 or more to all available shipping destinations. For orders below US$500, standard shipping charges vary by destination and are displayed at checkout before payment.
Fully insured
All orders are insured for their declared value while in transit.
Customs, duties & taxes included
Customs clearance, import duties and import taxes are included for all available shipping destinations, regardless of order value. No additional import charges are due upon delivery. Any applicable sales tax shown separately at checkout is not an import charge.
Tracking
A tracking number will be provided by email once your order has shipped. Please allow up to 24 hours for tracking to activate after dispatch.
Delivery requirements
An adult signature may be required for higher-value orders. We do not ship to P.O. Box addresses.
Failed delivery
If delivery is unsuccessful and the package is returned to us, we will contact you to arrange re-delivery. Additional shipping charges may apply unless the failed delivery resulted from our error.
DHARIN declares all items at their full value. We are unable to mark shipments as gifts or undervalue declarations.
Common questions
Shipping FAQ
How can I track my order?
We email your tracking number once your order has shipped. Please allow up to 24 hours for tracking to activate after dispatch.
What if my package is delayed?
Delivery estimates may vary due to customs clearance, local carrier conditions or circumstances beyond our control. For help with a shipping enquiry, email support@mydharin.com with your order number.
Do you ship to all countries?
We ship to available destinations. The map is illustrative and does not imply universal delivery coverage. If you are unsure whether we can deliver to your address, contact us before ordering.
What happens if I am not available to receive my order?
An adult signature may be required for higher-value orders. If delivery is unsuccessful and the package is returned to us, we will contact you to arrange re-delivery. Additional shipping charges may apply unless the failed delivery resulted from our error.
Still have questions?
We’re here to help.
For assistance with shipping, delivery or an order enquiry, email support@mydharin.com.